Interactive Intelligence
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 Interactive Intelligence facts

• is a software company providing unified business communications solutions for call centers, enterprise IP telephony, and business process automation
• The company was founded in 1994 by Dr
• Donald Brown and is based in Indianapolis, Indiana
• It is strategic partners with other telecommunications companies, such as HP, IBM, Microsoft, Polycom and Salesforce
• com
• Interactive Intelligence competes directly with companies such as Avaya, Cisco, Aspect, and Alcatel-Lucent/Genesys
• The company specializes in the verticals of financial services, outsourced and teleservices, insurance, and accounts receivables management
• In August 2016, it was announced that the customer experience company, Genesys, was set to acquire Interactive Intelligence for $1
• 4 billion