Arvato
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 Arvato facts

• KGaA
• Approximately 70,000 employees work for arvato services in more than 40 countries
• Its services include customer support by phone, email and chat, the development and execution of customer loyalty programs, financial transaction processing and logistics
• Arvato also offers complementary logistical services, such as consulting, procurement/purchasing, order management, production, repair services and warehousing
• As a customer service provider and global player in B2B the company competes in diverse markets with other international enterprises such as Stream Global Services and Xceedcc
• The history of arvato began over 175 years ago, when Carl Bertelsmann opened a lithographic printing shop in the East Westphalian town of Gütersloh
• This was the first step in the development of a corporate division that today accounts for more Bertelsmann employees than any other
• The business began by printing and shipping books and other printed materials for Bertelsmann’s publishing companies, then expanded to provide services for external customers
• This marked the birth of arvato, which subsequently grew larger, became involved in new industries, developed innovative products and expanded into other countries and continents − until it became what it is today
• arvato is organized into several solution groups:nCustomer Relationship Management (CRM), services include call centers